Privacy Policy

Last updated: April 1, 2026

1. Who We Are

Easy Balkan Transfers operates easybalkantransfers.com, an online booking platform connecting travellers with local transport providers across the Balkans. This policy explains how we handle your personal data.

2. Data We Collect

When you make a booking or enquiry, we collect:

• Contact details: name, email address, phone number
• Booking details: pickup/dropoff locations, date, time, flight number, number of passengers
• Payment details: processed securely through our payment provider — we do not store your card information
• Technical data: IP address, browser type, pages visited (via analytics)

3. How We Use Your Data

• To process and confirm your booking
• To share booking details with the assigned local Supplier so they can provide the transfer
• To communicate with you about your booking (confirmation, driver details, changes)
• To improve our website and service

4. Data Sharing

We share your personal data only with:

• Local transport Suppliers — only the data needed to complete your transfer (name, phone, pickup details, flight number)
• Payment processor — to process your payment securely
• Analytics tools — anonymised usage data (Google Analytics)

We never sell your data to third parties or use it for unrelated marketing.

5. Data Retention

We retain your booking data for up to 24 months after your transfer date for customer support and accounting purposes. You may request deletion at any time by contacting us.

6. Cookies

Our website uses essential cookies for site functionality and analytics cookies to understand how visitors use our site. You can manage cookie preferences in your browser settings.

7. Your Rights

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Object to processing of your data

To exercise any of these rights, contact us at [email protected].

8. Security

We use industry-standard security measures including HTTPS encryption, secure payment processing, and restricted access to personal data.

9. Changes

We may update this policy from time to time. Changes will be posted on this page with an updated date.

10. Contact

For privacy-related questions: [email protected]